Medical Call Center Representative

We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude.

• Evaluate patient's needs and determine appropriate site and provider of care.
• Register patients by gathering demographic information with the highest possible proficiency, and verify existing data.
• Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.
• Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
• Verify and/or confirm appointments for patients. Provide various types of information to assist patients.
• Arrange the services of an interpreter when deemed necessary
• Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart.

• Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives.
• Athena experience preferred
• Previous experience as RN, LPN, Medical Assistant
• Must possess strong customer skills

All your information will be kept confidential according to EEO guidelines.