Director of Clinical Operations

Company Overview

Urology of Virginia is dedicated to improving the lives of our patients through exceptional urological care and service. With a long history of serving Hampton Roads and northeastern North Carolina, our team of board-certified urologists and skilled healthcare professionals is committed to providing comprehensive, high-quality care in a compassionate and patient-focused environment.

Driven by our Core Values, we are committed to creating a culture of professionalism, teamwork, accountability, and excellence. Every team member contributes to exceptional patient experiences, strong teamwork, and high-quality care.

Employee Core Values

People First – Delivers exceptional customer service by putting patients first, approaching challenges with a problem-solving mindset, and consistently demonstrating professionalism, compassion, and respect for everyone

Be Accountable – Consistently reliable and hard-working, demonstrating strong accountability and deep commitment to achieving responsibilities and goals

We Before Me – Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goals

Pursue Excellence – Expects, projects, and demonstrates excellence through consistent attention to detail in everything they do

Communicate Well – Consistently delivers clear, concise, and professional communication across all interactions

Job Overview

The Director of Clinical Operations leads clinical operations across our multi-site specialty practice, ensuring safe, efficient, high-quality patient care. This role develops clinical leaders, strengthens workflows and staffing, improves patient access and performance, and supports the continued growth of the practice.

Duties and Responsibilities

Clinical Operations and Patient Care

· Ensure clinical operations consistently support safe, efficient, high-quality, patient-centered care

· Monitor patient flow, access, throughput, scheduling efficiency, clinical capacity, and operational bottlenecks

· Identify barriers affecting patient access and develop measurable improvement plans

· Ensure appropriate staffing levels and skill mix based on patient volume, provider schedules, clinical needs, and business requirements

· Establish consistent clinical and operational workflows across locations

· Monitor clinical incidents, patient safety concerns, and operational risks and ensure timely corrective action

· Partner with clinical leadership to promote adherence to organizational policies and applicable regulatory requirements

· Support initiatives designed to improve patient satisfaction, communication, service recovery, and overall patient experience

· Travel between practice locations as necessary to provide leadership, evaluate operations, and support teams

Leadership and Workforce Management

· Lead recruitment, onboarding, performance management, and retention strategies for clinical teams

· Develop managers and supervisors into strong, accountable operational leaders

· Establish meaningful performance expectations and conduct regular leadership touch points

· Address performance concerns promptly and consistently in partnership with Human Resources and organizational leadership

· Foster a culture of accountability, professionalism, collaboration, respect, and continuous improvement

· Monitor staffing productivity, overtime, vacancies, turnover, and workforce trends

· Develop staffing models that balance patient needs, employee capacity, provider schedules, quality, and financial responsibility

Strategic Growth & Change Management

· Lead operational implementation of new clinical programs, services, locations, technologies, and organizational initiatives

· Lead change management efforts and ensure effective communication throughout the organization

· Identify opportunities to expand clinical capacity, improve access, increase efficiency, and strengthen patient services

· Evaluate operational processes for scalability as the organization grows

· Ensure new initiatives are implemented consistently and achieve operational objectives

Performance Management & Accountability

· Establish clear goals and measurable expectations for clinical leaders

· Conduct regular operational meetings and reviews with managers and supervisors

· Recognize successful performance and reinforce accountability throughout the leadership structure

· Escalate significant operational, staffing, compliance, financial, or patient safety concerns to executive leadership as appropriate