Title/ Designation: Applications Systems Specialist III
Duration 2 Months
Location: Denver CO 80203
Duties:
- The System Administrator position is a mission critical position and serves as a direct resource to the Member Contact Center (MCC). The position exists to support all aspects of technology in the Client Services Division (CSD) to include the customer relationship management (CRM) system and the Interactive Voice Response (IVR) system for the MCC. Department relies upon the positions expertise in the adaptation and skilled application of guidelines to solve the full range of problems related to the Call Center and its projects. Position is responsible for IVR and CRM software deployment in the MCC.
- The department relies on the IVR and CRM systems to support communication between the Department and various stakeholders. Further, the software is relied upon by the department to provide data for federal and state funding as well as other policy management decisions. Position will direct departmental and contracting staff, including business analysts, software engineers, and other technical and non-technical staff in the installation, configuration, modification, and enhancement of complex IVR and CRM enterprise software applications.
- Position works collectively with the software vendors, and the Statewide Internet Portability Authority (SIPA) for resolution of software system requirements and support desk tickets.
- Positions designs advanced reports, dashboards and business process automation in response to departmental needs.
- Position creates and provides a secure and HIPAA compliant environment to ensure all client data is protected. Position provides technical assistance to departmental staff and end users.
- Position is critical to the Department’s ongoing success.
- Position has solid understanding of concepts and functionality within the software development lifecycle. Position integrates knowledge of cloud infrastructures, applications, and platforms into IVR and CRM software deployments.
Basic Admin Responsibilities
- Add/Remove Users to correct Profile. This is for security rules and integrity of data.
- “Freeze” account if on long term leave
- Sandbox Environments
- Create/Assign Permission Sets
- Add/Remove Users to Public Groups
- Add/Remove Users to Queues
- Create/Update/Schedule Reports & Dashboard including folder maintenance
- Create/update record types, page layouts, fields, reports, dashboards, list views and other salesforce.com objects and functions
- Create/Maintain/Update Maintain workflows, approval processes functions and configurations
- Create Tickets to SFDC Premium Support for backup
