Business Process Reengineering

Duties:

• Work with tort claims team to review documentation and become familiar with tort claims process.

• Become familiar with proposed tort claims system

• Assess training needs and logistical planning across entire agency.

• Attend future Sprint Demos, and begin testing.

• Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting.

• Begin review and test of job aids.

• Help train the all the users.

• Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts.

All your information will be kept confidential according to EEO guidelines.