Helpdesk+VDI Exp_Local to Denver CO_w2

Description: We are looking to fill a position for Help desk in Denver CO.

Short Description:

Selected person will be responsible to supporting a Virtual Desktop Infrastructure (VDI) environment. We are currently seeking a technician to:

· Deploy new hardware after receiving appropriate training on configuring the hardware

· First and second tier troubleshooting of user reported issues

· Escalate to Server team as necessary

· Keep customer informed on status of any outages

· Hardware inventory

All your in

Required experience

• Experience with Thin and Zero Client hardware required

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks, and monitors the problem to ensure a timely resolution.

• May require an associate's degree in a related area and at least 3years of experience in the field or in a related area.

• Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

• Performs a variety of complicated tasks.

information will be kept confidential according to EEO guidelines.