What we do
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. We also help customers optimize their IT resources through managed services and professional services that scale with their business.
The opportunity
US Signal is seeking a Director of Service Delivery & Project Management to lead the organization's customer delivery function. You'll own the full order-to-activation lifecycle, driving the operational performance, resource strategy, and customer experience that turn a signed contract into a successfully activated, satisfied customer.
About the role
As Director of Service Delivery & Project Management, you'll lead Delivery Engineering, Project Management, and Order Administration as a unified organization focused on delivery performance, resource utilization, onboarding satisfaction, and scalable process automation. You'll partner closely with Sales, Product, Engineering, and Operations leaders to align delivery capabilities with business objectives and ensure every customer's path to activation is efficient, predictable, and well-supported.
Success in this role means transforming customer orders into activated services with speed and quality, building a scalable and accountable organization, and translating operational data into decisions that improve throughput, capacity, and customer outcomes.
What you'll do
- Own Delivery Execution & Performance: Own the full order-to-activation lifecycle across all service lines, ensuring customer commitments, installation timelines, and quality standards are met with a positive onboarding experience. Define, monitor, and report key performance indicators — cycle time, on-time delivery, resource utilization, delivery throughput, and onboarding CSAT — and drive corrective action on performance trends, using data and capacity forecasts to improve efficiency and scale delivery capabilities.
- Lead Team Leadership & Development: Provide leadership and direction for managers, supervisors, and team leads across Delivery Network Engineering, Delivery Systems Engineering, Project Management, and Order Administration. Own organizational effectiveness, talent strategy, workforce planning, succession planning, and leadership development, building a scalable organization with clear accountability, decision rights, and performance expectations.
- Drive Engineering, Automation & Throughput: Direct technical delivery and delivery systems teams toward standardized, automated provisioning and operational excellence. Prioritize automation, tooling, and process improvement based on delivery bottlenecks, resource constraints, and customer outcomes, scaling organizational capacity through technology and process — not headcount growth alone.
- Manage Customer Accountability & Financial Performance: Own the customer experience throughout the delivery lifecycle, engaging directly on complex or at-risk engagements and resolving escalations at the departmental level. Own departmental budgeting, forecasting, capacity planning, and resource allocation, balancing efficiency, service quality, and financial performance while protecting project margins through disciplined planning and change management.
- Champion Cross-Functional Alignment & Pre-Sales Support: Partner with Sales, Solution Architecture, and Product to validate delivery assumptions, contribute to Statements of Work, and establish realistic delivery commitments, staffing plans, and timelines. Represent the delivery organization in cross-functional planning, and collaborate with Network Engineering, Cloud Engineering, and the Technical Operations Center to ensure seamless handoffs across the build-deliver-support lifecycle.
