US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.
Are you the person your team turns to when technology needs to just work? US Signal is looking for a Sr. Help Desk Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise.
In this role, you will keep our employees productive by supporting their computers, mobile devices, and peripherals, while also partnering with our System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems. If you enjoy solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously, we would like to meet you.
What you'll do
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