Application Support Analyst

Key Responsibilities :
•    Flexible to work between 12pm to 9pm, Sunday to Friday (5 days a week)
•    Fully responsible for delivery of key feeds within the agreed SLA
•    Monitoring, Trouble shooting and Supporting the day to day activities
•    Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover
•    This role is to be the interface between users and IT project
•    Adherence to documented procedural standards
•    Escalate issues which cannot be resolved by the Analyst, in a timely manner
•    Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental
•    To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk
•    Maintain Knowledge base and share experience with support team members
•    Should take ownership of any tasks/issue handled by the team (even when other teams involved)

Qualifications / Technical knowledge & Experience required :
Qualifications:
•    Graduate in Computer Science discipline
Technical Skills:
•    SQL knowledge (be able to read/write complex queries with joint between table, knowledge on optimizing SQL statements)
•    Unix (be comfortable working on a Unix environment)

Thanks & Regards

Kushal kumar

201-932-1539