Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment -
Install and upgrade equipment and software -
Identify recurring issues, document and escalate to appropriate personnel -
Represent technical bridge between technology groups and business units -
Make recommendations for improvement in processes and procedures -
Follow existing processes and use standard methodologies to carry out assigned tasks -
May be required to maintain inventory supplies -
Participate on cross-technology teams
- Performs other related duties as assigned by management Educational Requirements:
- Associates degree required, Bachelor's degree preferred.
No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess)
- Strong troubleshooting skills
- Documentation skills
- Good oral and written communication skills
- Problem solving skills
- Ability to work independently or as part of a team
- Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
- Active Directory
- Office (Excel, Outlook Email and Calendaring, Power point, Access)
- Proficient in installation, navigation, and support of Microsoft Operating systems
Preferred Skills:
- Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.