The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.
Responsibilities (Other duties may be assigned)
Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment
Install and configure software
Set up and configure printers, scanners, and other peripherals
Maintain and troubleshoot audio visual equipment
Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint
Maintain inventory of all hardware and software resources and parts-
Maintain excellent communication with all end users and other members of the technology department
Work with outside vendors as needed
This person will be also doing user education
Execute other assigned tasks as delegated by the Manager of IT Support
Requirements:
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
Experience working with O365, SharePoint and Office 2013
Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
Some knowledge of Active Directory concepts and administration
Someone who is comfortable working in front of executives
Experience working with laptops – will be supporting at least 700 laptops
Experience with Avaya or similar
Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.
Thanks & Regards,
Saikat Ghosh
Senior Technical Recruiter
Desk: (201) 524 9600 Ext. 7452
Direct: (201) 613 5178
Job details are sourced from the employer's original posting.
Open job postingAbout the company
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.