Job Details:
• Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests.
• Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications,
• telephony and paging systems, personal computers and mobile devices.
• Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.
• Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required.
Kushal kumar
IT Recruiter
US Tech Solutions
Phone No. #201-932-1539
Job details are sourced from the employer's original posting.
Open job postingAbout the company
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.