IT technical writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our users. You will join a team of talented people who work collaboratively with desktop support analysts and other IT professionals to make our services easier to use.

Responsibilities

· Work with internal teams to obtain an in-depth understanding of the IT Service and the documentation requirements

· Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

· Create and maintain the information standards

· Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

· Write easy-to-understand user knowledge base articles, frequently asked questions, online help and user guides

· Create tutorials to help end-users use a variety of IT services

Requirements

· Proven working experience in technical writing of desktop support documentation (2 to 5 years)

· Ability to deliver high quality documentation paying attention to detail

· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

· Excellent written skills in English

· Strong working knowledge of Microsoft Office (including O365 and sharepoint)

· Customer oriented person

Thanks & Regards, 

Saikat Ghosh
Senior Technical Recruiter

Desk: (201) 524 9600 Ext. 7452

Direct: (201) 613 5178