Responsibilities
• Assist and drive ongoing maintenance and support of our global LAN network infrastructure
• Review designs, modifications, performance checks, and liaise with multiple vendors/carriers for the timely delivery of telecommunications services.
• Manage work flow to ensure sensitive customer faults are prioritized
• Oversee technical plans, specifications, procedures, standards, codes of practice, maintenance and training documentations
• Review Managed Service Partner service tickets to ensure SLAs/SLRs are delivered and met.
• Act as point of escalation to service ticket issues that are not able to meet SLA/SLR.
• Assist Managed Service Providers with IT and business interactions
Required
• Vendor management experience
• Ability to configure and support Cisco Enterprise grade routers and switches
• Self-disciplined, self-starter, professional who can successfully take ownership of tasks to closure with minimum directions, guidance and oversight.
• Excellent communication and customer service skills
• A minimum of 5 years supporting large networks
Desired
• Cisco certification CCNA
• Relevant ICT degree or Diploma
• Understanding of ITIL frameworks
• Wireless experience
Bachlors
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.