Service Now Architect

Position: Service Now Architect

Location: Oaks, PA

Duration – Long Term

Employment type – C2C/fulltime/contract to hire

Below is revised job description

KEY RESPONSIBILITIES:

Assemble information to determine, document and agree with customer requirements

Plan IT Service Management tools and process discovery activities, conduct strategic assessments, analyze and report findings and make recommendations

Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.

Identify opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation

Work collaboratively with clients to develop and execute solution strategies that support organizational direction

Architect ServiceNow solutions to support best practice processes needed to deliver business requirements

Configure and develop solutions using ServiceNow including quick prototype and demonstrations

Organize and present ServiceNow related findings in meetings with clients

Deliver advisory services centered on ServiceNow configuration optimization for performance and capability

Manage engagements and ensure continuity for customer from pre-sales to delivery

Identify additional business opportunities resulting from ServiceNow and other engagements

Actively develop ServiceNow best practices, POV, concept of operations & publish white papers

REQUIREMENTS:

Overall 10 years general IT services experiences with last 3-5 years specialized in ServiceNow

Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices

Excellent consulting skills - Requirements gathering and problem solving methods, Communication and presentation skills and Client management

Detailed knowledge and experience of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.

Integration of ServiceNow with other applications & toolsets

Java Scripting knowledge and hands on experience

Create and modify workflows

Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience

Team leading and/or management, including team planning, prioritizing & goal setting

SNOW certification

Thanks:

Mahesh G | Sr. Technical Recruiter|

14175 Sullyfield Circle, Suite # 400, Chantilly, VA 20151

Phone: 703-880-4184 | Fax: 703-263-2113

Email: gmahesh (at) usmsystems.com || http://usmsystems.com/

Ranked No. 7 in the Washington DC area - Washington Business Journal,2011

Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬

Inc5000 Recognized Fastest growing private company in U.S.A

Office Locations: Washington D.C| Atlanta | Boston | Denver | Hyderabad, India

If you are interested in above position, please share your updated resume to tahermat)usmsystems(dot)com or can directly call me on 703-349-4237.