Tealeaf Analyst------------Need GC and USC

Title: Tealeaf Analyst

Location: Wilmington, DE

6+ Months

Interview process: Telephone screen followed by an In person Interview

Need GC and USC

Job description:

• Perform business ad hoc Tealeaf analysis, reporting on customer journey/experience for our various digital assets.

• Provide user coaching on the use of Tealeaf and best practices.

• Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.

• Proactively review planned web changes with web teams, to identify and mitigate Tealeaf impact (field data, reporting, replay fidelity, etc.).

• Create custom Tealeaf events and configurations based upon explicit business needs and best practices.

• Assist in the performance of Tealeaf administration, optimization, planning, and maintenance tasks.

• Implementation of Tealeaf for new digital assets, including Tealeaf UI capture, server installation, and installing/configuring new Cx modules.

• Tealeaf implementation, administration, configuration – PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs experience) - MUST HAVE

• Tealeaf analytics and replay configuration – Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs experience) - MUST HAVE

• Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs experience) - MUST HAVE

• Good understanding of website and web server architecture, including web 2.0 (JSON, JavaScript)

• Professional, communication/presentation skills, focus on value-added delivery

• Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.

• Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions

• Proficient with Excel for data analysis, ex. pivot tables

If you are interested in the below position please forward your profile to preethib@usmsystems(dot)com or call me on 703 468 0398