ORS Agent I

Compliance Agent I

FT / PT Status – Full Time
Benefits Eligibility – This position is eligible for a full benefits package
Salary – $20.31
Remote Work / In-Office – Hybrid Recruiter – Sarah Cox | [email protected] | 801.538.4234
Application Deadline – 11/9/2026

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

• Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/ or enforce orders by collecting child support and enforcing other provisions within the order.
• Verify and/ or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc. 
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies. 

Qualifications

• Proficiency in a technologically driven environment with intermediate to advanced computer skills.
• Exceptional ability to multi-task and quickly make decisions.
• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact, and professionalism without prejudice or bias.

Preferred or trainable/on-the-job qualifications: 

• Ability to effectively contact individuals or organizations to secure delinquent payments, and/ or make payment arrangements for money owed.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations.

About the Role

Location – 4315 S 2700 W, Taylorsville, UT 84129
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service -Employment in this position requires a probationary period.

Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also help ensure public funds are used appropriately through our Medicaid Recovery efforts. For more information, click here!

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

Supplemental Information

• Only individuals invited to interview will be notified.
• All applications must be submitted online. Resumes emailed or faxed will not be accepted as an application.
• For internal candidates, use your utah.gov email when applying for this position.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.