Switchboard Operator (Full Time)

Switchboard Operator (Full Time)

FT / PT Status – Full-Time
Benefits Eligibility – This position is eligible for a full benefits package.
Salary – $13.14 - $20.87 Hourly Wage
Remote Work / In-Office – In-Office / On-Site Recruiter – Tiffany Wagner | [email protected]
Application Deadline – 11/15/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

SCHEDULE: Monday - Friday: 1:30pm - 10:00pm (8.5 hour shifts)

Key Responsibilities

Day-to-day responsibilities of this position:

• Answer and route multi-line telephone calls accurately and professionally
• Prepare, process, and review documents for accuracy and completeness
• Create, maintain, and organize filing and record-keeping systems
• Maintain accurate logs and records
• Copy, scan, and distribute documents and materials
• Coordinate communication between departments, staff, and external contacts

Qualifications

Minimum or "day-one" qualifications:

• Strong experience working with phones in a work environment (switchboard experience preferred)
• Comfortable handling a high volume of calls while multitasking
• Basic computer skills (typing, data entry, email, and use of simple systems)
• Experience working in an office setting is preferred
• Ability to stay organized, follow instructions, and remain professional under pressure
• Proficient in Google Workspace (Gmail, Google Docs, Google Sheets, Google Drive, and Google Chat), Microsoft Office (Word and Excel), and other basic computer applications.

Preferred or trainable/on-the-job qualifications: 

• Prior switchboard or high-volume phone experience
• Office clerical or administrative experience
• Data entry or record-keeping experience
• Experience using basic office equipment (copier, scanner, fax)
• Ability to communicate clearly and professionally by phone and in person
• Ability to follow written and verbal instructions
• Ability to multitask in a busy office environment
• Basic computer skills and ability to enter and maintain electronic records
• Ability to work with general office equipment
• Ability to organize, file, and retrieve documents efficiently
• Ability to work accurately with attention to detail
• Ability to interact with others in a professional, respectful, and sensitive manner

About the Role

The Utah State Developmental Center (USDC) is seeking a dependable, self-motivated individual to fill an Office Clerk III position supporting our Switchboard operations. USDC is a state-operated facility in American Fork that provides services and support for individuals with intellectual and developmental disabilities who live on campus. Staff in this role help ensure phone calls and information are handled accurately and routed to the appropriate areas so residents, families, and staff receive timely support. This position focuses heavily on phone communication and call handling. The workload fluctuates throughout the day, ranging from quiet periods to times requiring the ability to manage multiple calls and tasks at once.

Location –
895 N 900 E
American Fork, Utah, 84003
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency The mission of the Utah State Developmental Center is to serve as "a statewide resource center for people with disabilities while promoting opportunity through choice and outcome based support." This will be accomplished by providing critical services, support and resources for the intellectually disabled individuals that reside at our facility. For more information on USDC, click here!

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.