**Onsite Position**
***Candidate must speak fluent Portuguese***
Job Summary
Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.
Reports To: Customer Care Supervisor
Schedule: Monday-Friday, 8:00am to 4:00pm (Overtime as needed)
Duties/Responsibilities
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Utica First Insurance Company is a provider of insurance products and services. They handle customer inquiries via phone and email, maintaining detailed records of interactions with insureds, agents, and other policy stakeholders.