Job Summary
The Commercial Lines Underwriting Supervisor is responsible for leading and developing a team of commercial lines underwriters to ensure profitable growth, underwriting discipline, and exceptional service. This role oversees day-to-day underwriting operations, provides technical guidance, ensures compliance with company guidelines, and partners with sales, operations, and leadership to execute underwriting strategy.
Reports To: Manager of Underwriter
Duties/Responsibilities
Leadership & Team Management
- Supervise, coach, and mentor a team of commercial lines underwriters across various experience levels
- Set performance expectations, conduct regular one-on-ones, and complete annual performance reviews
- Identify training needs and lead ongoing underwriting education and skill development
- Foster a collaborative, accountability-driven, and service-oriented team culture
Underwriting Oversight
- Review and approve underwriting decisions within assigned authority, including new business, renewals, endorsements, and non-renewals
- Ensure underwriting decisions align with company appetite, pricing adequacy, and risk selection standards
- Monitor compliance with internal underwriting guidelines, regulatory requirements, and audit standards
- Escalate complex, high-risk, or out-of-appetite submissions as appropriate
Operational & Portfolio Management
- Manage workflow to ensure timely turnaround and service level adherence
- Monitor portfolio performance, including loss ratios, premium growth, and retention
- Analyze underwriting data and trends to identify risks, opportunities, and corrective actions
- Partner with underwriting leadership to support profitability, growth, and retention goals
Cross-Functional Collaboration
- Work closely with Sales, Marketing, Claims, and Operations to support distribution strategies and customer needs
- Serve as a point of contact for agency relationships related to underwriting questions and escalations
- Support product, pricing, and process improvement initiatives
Strategy & Continuous Improvement
- Assist in implementing underwriting strategies, initiatives, and organizational changes
- Participate in system enhancements, automation efforts, and workflow optimization
- Contribute feedback on underwriting guidelines, appetite changes, and market conditions
