Maintenance Administrator

The Maintenance Administrator plays a vital role in ensuring the smooth operation of property maintenance across Village Realty’s vacation rental portfolio. Maintenance Administrator is responsible for coordinating maintenance work orders, communicating with vendors and in-house maintenance technicians, updating homeowners, company staff and ensuring timely and effective resolution of property issues.

This is a non-remote position, with office based in Nags Head, NC.

Full-time position offering medical, dental, vision, Paid PTO, 401k match and more.

$250.00 Sign on bonus

DUTIES AND RESPONSIBILITIES:

· Receive, prioritize, and dispatch maintenance requests from guests, homeowners, and internal staff.

· Schedule and coordinate in-house maintenance technicians and external vendors.

· Monitor the status of work orders to ensure completion within deadlines.

· Communicate professionally with homeowners repairs, costs, and updates.

· Communicate professionally with vacationers and company staff repairs and updates.

· Maintain accurate records in property management and maintenance software systems.

· Assist with invoice review, coding, and processing.

· Follow up on preventative maintenance schedules and compliance.

· Support seasonal maintenance planning and off-season repair projects.

· Ensure all work complies with company standards and local regulations.

· Participate in after-hours or on-call rotation as needed.

QUALIFICATIONS:

· High school diploma or equivalent; associate degree or vocational training preferred.

· 2+ years of experience in property maintenance coordination, facilities administration, or related field.

· Strong organizational and multitasking abilities.

· Excellent communication and customer service skills.

· Proficiency in Microsoft Office and experience with maintenance management or property management systems (e.g., Track, Breezeway, is a plus.

· Familiarity with basic building systems (HVAC, plumbing, electrical, etc.) helpful.

· Ability to work in a fast-paced environment, especially during peak rental seasons.