Owner Relations Manager

Join Our Team as an Owner Relations Manager!

Are you a highly organized professional with strong communication skills and a passion for building relationships? Do you thrive in a fast-paced environment where exceptional service and attention to detail are key? If so, Avada Properties is looking for you!

We’re seeking a dynamic, hard-working team member to join our Owner Relations Team. The Owner Relations Manager is responsible for overseeing a portfolio of 75-120 clients, with an objective to both retain clients and grow the portfolio. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well maintained and are ready to address the needs of owners promptly.

As an Owner Relations Manager, you will play a key role in ensuring our homeowners receive the best possible service and support. Your responsibilities will include:

• Building and maintaining strong relationships with property owners.
• Ensuring high owner retention by delivering outstanding service and proactive communication.
• Providing prompt responses to owner inquiries and concerns.
• Managing owner property records and keeping documentation up to date.
• Coordinating with internal teams to resolve issues efficiently and enhance owner satisfaction.
• Communicating effectively with owners, team members, and leadership.
• Working collaboratively to support the company’s growth and success.

What We’re Looking For

We are seeking a self-motivated and detail-oriented individual who is eager to contribute to our team’s success. The ideal candidate has:

• Strong organizational skills and keen attention to detail.
• A cheerful presence and excellent people skills.
• Sales-minded instincts with a natural ability to build trust and rapport.
• Exceptional verbal and written communication skills.
• The ability to prioritize tasks and manage workload effectively.
• A professional demeanor and appearance.
• The flexibility to work weekends, evenings, and holidays as needed.
• Proficiency in Microsoft Word, Excel, and Google Suite.
• The ability to walk up and down stairs and adapt to the physical demands of the job.

Job Responsibilities:

• Communicate with property owners daily through phone, text, email and in-person meetings. Provide clear and effective communication to understand owners’ needs, preferences, and feedback.
• Build and maintain rapport with property owners.
• Manage all facets of new owner and new property on-boarding.
• Attend new property inspections.
• Responsible for maintaining property records.
• Review and assess monthly owner statements to ensure accuracy and transparency of charges.
• Complete routine inspections of all properties.
• Seamless teamwork with operational liaison to relay property specific information.
• Encourage and promote the company's Core Values, Mission, and Vision.

Goals of an Owner Relations Manager:

• Maintain a 93% Owner Retention Rate, with a goal of 95% or greater.
• Respond to all owner requests within two hours of receipt during business hours or within two hours of business opening on the next business day if call is expected after-hours.
• Obtain satisfaction scores from 100% of owners.
• Contact all owners at least once per month to continue to build rapport.

Schedule:

This is a full-time position located in Sevierville, TN.   Standard work hours are based on business needs within the hours of 8 am and 6 pm. This role will also involve occasional on-call weekend shifts, which are rotated among the owner relations team.  

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below:
https://go.cultureindex.com/p/ez2PJgom8neaEt