The assistant executive housekeeping manager is responsible for assisting with the day to day leadership of the housekeeping department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Mountain Thunder standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public areas.
- Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
- Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
- Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
- Manage finances of housekeeping operations including budget, forecasts and inventory.
- Provide staffing, training, counseling and performance reviews for the housekeeping department.
- Ensure employees understand expectations and parameters.
- Comply with all Resort policies, procedures and standards of operation.
- Ensure the Housekeeping Department leads the charge in regard to recycling
- Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
- Emphasize guest satisfaction -Market Metrix- during all departmental meetings and focus on continuous improvement.
- Capital budget, perform any additional tasks or projects as required.
- Supervise the linen inventory based on forecast CPOR
- Supervise and review with the staff all the Hot Sos reports .
- Maintain high moral, good work enviroment, sense of professionalism and guide the staff to increase productivity.
- Supervise the linen inventory based on forecast CPOR
- Other duties as assigned
Must meet these specific job requirements:
- High school diploma. BA Preferred
- Previous experience in managing a hotel/resort housekeeping department
- Minimum of 2 years experience in Supervisory/ Management/Assistant Housekeeper
- Valid Colorado Drivers License
- Microsoft Office Suite (Word, Excel, Outlook)
- Advanced ability in English Required, ability to communicate in Spanish Preferred
- Good communication, organization and time management skills.
Lift weight from 25-50 lbs
