Job Description:
The Activities & Dining Assistant Manager is responsible for helping lead the Activities & Dining team to success through staff development, communication, innovation, and strong collaboration with other departments and resorts. The Assistant Manager needs to have a high attention to detail, strong observational and analytical skills, and a passion for experiences of a lifetime. This position is integral in supporting multiple lines of business throughout Keystone Resort.
Job Responsibilities:
- Work with the manager to identify and implement strategies that will grow the business
- Develop supervisor and frontline staff to be successful and effective as a team
- Maintain clear and effective communication throughout the resort about activity, dining, event, and resort information
- Analyze call center data and create reports for management
- Understand various lines of business and collaborate with other departments to ensure the success of activity & dining outlets. These include but are not limited to:
- Marketing
- Conference Sales and Services
- Lodging and Hospitality
- Food & Beverage
- Events
- Guest Services
- Mountain Operations
- Build and maintain relationships with 3rd party activity vendors, including contract setup and invoicing
- Work with manager to develop sales and performance goals for the department
- Maintain and enhance internal website for resort employees
- Opening and closing of the call center and sales locations
- Manage daily operations of the call center and front desk locations
- Hiring, training, coaching, and discipline of all Activities & Dining staff
- Manage employee relations budget to recognize and reward staff
- Perform quality controls for Agent phone conversations, transactions, and bookings
Job Qualifications
- 2+ years of supervisory experience – Required
- 3+ years of guest service experience – Required
- Clear and professional written and verbal communication skills – Required
- RPOS and cash handling experience – Preferred
- Proficiency in Microsoft Office – Preferred
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