The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.
Job Requirements
- Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
- Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
- Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.
- Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
- Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
- Explain guest pay folios over the telephone and e-mail receipts.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
Qualifications
- Read, write, and understand English -required
- Able to sit for 8 hours -required
- High school Degree -required
- Previous experience in Lodging/Hospitality/Call center- preferred
- Computer-Microsoft office-preferred
- Must be flexible in schedule -required
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