Concierge - Summer Seasonal - Full Time - The Lodge at Vail, a RockResort

Concierge - Summer Seasonal - The Lodge at Vail, a RockResort -  Vail, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at RockResorts/Vail Resorts Hospitality ("RR/VRH") is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

The Lodge at Vail is a classic icon of the Vail Valley, where the authentic character of a grand alpine lodge comes together with unsurpassed service into a truly memorable lodging experience. The Concierge is responsible for ensuring a guest's needs are met before, during and after their stay. Other responsibilities include, but are not limited to:

• Assist guests with all aspects of their stay by being knowledgable about all local vendors and providing an Experience of a Lifetime
• Booking and confirming all guest requests for dining, transportation, and activities in a timely and professional manner.

• Checking the concierge e-mail account frequently and ensuring every e-mail has a response.
• Using the concierge system GoConcierge to establish, edit and issue guest itineraries
• Assisting guests ship luggage and documents.
• Welcome and assist guests in a warm and friendly manner
• Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces
• Responsible for delivery items and other materials to guest rooms and areas of the hotel as required
• Ensure good safety practices of guests througout the hotel and proper emergency safety procedures are followed.

• Bill guests for transportation, amenities and establish an understanding of the property management system LMS in order to better assist the guest.
• Maintain and develop existing and new relationships with external vendors in order to assist the guest.
• Handles confidential information, including guest records, with a high degree of integrity. 

Qualifications:

• High School diploma or GED. -required
• Minimum of 2 years in a guest service role preferably with the Vail or surrounding areas. -required
• Knowledge of restaurants, activities, events and general information about the Vail Valley area. -required
• Ability to effectively communicate detailed information to guests and employees. -required
• Ability to lift 50lbs. -required
• Required to stand for up to 8 hours per day. -required
• Proficiency in English. -required

Learn more about:

The Lodge at Vail: http://lodgeatvail.rockresorts.com/

Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.