The primary responsibilities of a Front Desk Agent involve checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards. Job responsibilities include (but are not limited to):
- Ensure standard of the day are posted and adhered to.
- Read the logbook and most recent MOD report to ensure knowledge of all events.
- File MOD reports and post pre-shift meeting.
- Check for any group arrivals.
- Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
- Own all guest requests and ensure they are followed up within 15 minutes of the request.
- Follow up with a phone call.
- Review VIP list and ensure knowledge of VIP names.
- Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
- Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
- Ensure all rooms are filed under the correct room number and name.
- Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
- Ensure all F11 requests are logged in MOD report.
- Ensure emergency reports are printed and filed correctly.
- Must follow all SOX compliance procedures
- Ensure all guest room moves are noted and completed and cancelled if applicable.
- Deliver amenities, luggage assist, maintenance duties
- Responsible for handling a cash bank, signing in and out.
- Must follow division resort grooming standards
- F&B responsibilities: Coffee service, sunrise selections, and other duties as required
Requirements:
- High school diploma
- College degree preferred
- At least 2 years previous customer service preferred, hotel experience preferred
- CO Drivers License preferred, satisfactory driving record preferred
- Able to communicate verbally and written in English - required
- Willing to work overnight shift, holidays and weekends – required
- Microsoft Office and LMS knowledge preferred
