PURPOSE/OBJECTIVE
To check guests into and out of hotel and perform related front desk duties.
DUTIES/RESPONSIBILITIES
- Provide superior service to our customers (internal and external) at all times. Follow The Resort’s etiquette guidelines as mandated on the employee staff guide.
- Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
- Check guests out and ensure billing is correct.
- Solicit guest comment cards at every opportunity.
- Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
- Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
- Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
- Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
- Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
- Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
- Computer training and knowledge of how hotel reservations work.
- Understand and be able to make a walk-in reservation.
- Knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
- Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
- Make full use of the intranet and Public TC-Fileserver for additional knowledge and information.
- Handle emergencies that arise when on duty alone, notifying appropriate personnel.
- Knowledgeable of the Grand Summit, Silverado and Sundial hotel amenities and lay-out.
- Assist in general maintenance and inventory of Front Office equipments and supplies and cleanliness of the Front Desk, PBX and reception area.
- Assist Bell and Valet when appropriate.
- Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary)
- Cross-train with other departments and be able to cover shifts (as necessary)
- Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager or Front Desk Supervisor.
PHYSICAL REQUIREMENTS
- Use of keyboard, bending, lifting
- Must be able to lift a minimum of 50 lbs.
- Standing for extended periods of time
- Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene.
QUALIFICATIONS
- High school plus one year of relevant clerical experience or a combination of education and experience from which comparable knowledge and skills are acquired.
- Basic typing skills with computer data entry experience desirable.
- Basic reading, spelling and math skills.
- Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other Company personnel. Neat appearance and good social manners.
- Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services as well as general information about the area.
- Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
- This position pay $12.00/ hr.
