Front Desk Agent - Vail Marriott Mountain Resort - Full Time - Year Round - Vail, CO
The magnitude of beauty at the Vail Marriott Mountain Resort (http://www.vailmarriott.com) is one that defines the elegance of a European Chateau with the back drop of the Rocky Mountains. The Vail Marriott Mountain Resort and Spa is now hiring a Front Desk Agent, Full Time Year Round.
Job Summary:
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures. Must be proficient and comfortable with complex computer operations.
Job Functions:
- Perform guest registration and room assignment and accommodate special requests of all customers.
- Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the LEARN procedures.
- Handle mail and messages properly and on a confidential basis.
- Handle all duties according to hotel policies, procedures, internal rules and standards.
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs.
- Know how to handle safe deposit boxes.
- Bank out at the end of the shift by following the blind drop procedures strictly. The front desk manager will always verify the shift closing.
- Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations
Qualifications:
- High school diploma or equivalent. -required
- Must be able to speak, read, write, understand and comprehend English fluently. -required
- Proficient in Microsoft applications. -required
- Able to communicate with guest, homeowners, and colleagues with diplomacy and tact. -required
- Able to stand for long periods of time in excess of 4 hours without sitting. -required
- Proficient on property management systems (SMS, PMS, LMS). -preferred
- Hotel or property management or guest service experience. -preferred
- Administrative experience. -preferred
- Knowledge of the area. -preferred
- Spanish is helpful. -preferred
- Must be able to work weekends, holidays and evenings. -required
- Resumes. -required
- In-person interviews. -highly preferred
- 2 satisfactory references. -required
Learn more about:
The Vail Marriott: http://www.marriott.com/hotels/travel/whrco-vail-marriott-mountain-resort/
Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.
