This position is responsible for checking in and out of hotel guests overnight, creating walk-in reservations, answering phones, answering general guest questions following RockResorts standards. This position will work closely with Breckenridge Resort Services assisting with guest emergencies and evacuations during night time hours. Job responsibilities include:
- Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards.
- Ensure standard of the day are posted and adhered to.
- Read the logbook and most recent MOD report to ensure knowledge of all events.
- File MOD reports and post preshift meeting.
- Check for any group arrivals.
- Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
- Own all guest requests and ensure they are followed up within 15 minutes of the request.
- Follow up with a phone call.
- Review VIP list and ensure knowledge of VIP names.
- Look at inventory and shift inventory if necessary. Review site tours and ensure houskeepeing is aware of room to use.
- Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
- Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
- Ensure all rooms are filed under the correct room number and name.
- Ensure emergency reports are printed and filed correctly.
- Ensure all guest roommoves are noted and completed and cancelled if applicable.
- Ensure all F11 request are logged in MOD report.
- Valet cars, deliver amenities, luggage assist, maintenance duties
- Responsible for handling a cash bank, signing in and out .
- Must follow all SOX compliance procedures
- Must follow division grooming standards
- F&B responsibilities: Coffee service, sunrise selections, and other duties as required
- Ensures the Bell desk and adjacent public area’s are kept in pristine condition
Requirements:
- High School Diploma Required, Bachelors Degree preferred
- At least 2 years previous customer service preferred, hotel experience preferred
- CO Drivers License preferred, satisfactory driving record required
- At least 21 years old required
- Microsoft office, Hotel System preferred
- Able to communicate verbally and written in English
- Willing to work overnight shift, holidays and weekends
Compensation: Between $10.00-$12.00/hr (DOE)
Interesting and Informational Links:
