PURPOSE/OBJECTIVE
Provide superior Mountain Bike Instruction and guided hikes to guests in youth and adult age groups, in both group and private lesson environments. Provide a safe and nurturing environment for all guests, be actively involved and have a positive attitude about all programs.
DUTIES/RESPONSIBILITIES
- Provide superior service to our guests (internal and external) at all times. Follow the Canyons Resort’s etiquette guidelines while interacting with guests and respond to all guests in a courteous, professional manner.
- Confer regularly with guests to explain programs, services, policies, schedules and rates.
- Maintain positive public relations with guests at all times.
- Seek supervisor out when faced with a situation that is out of instructor’s realm of authority
- Provides superior mountain bike instruction to guests in both youth and adult age groups; youth groups ages 8-12 years, adult 13+ years.
- Teach our guests beginner to advanced Bike Park lessons and guide 8-12 mile mountain bike rides.
- Lead guided hiking tours.
- Provide extraordinary guest service to guests inquiring about reservations
- Work closely and communicate effectively with co-workers and Canyons Resort partners.
- Work closely with Canyon Mountain Sports staff to ensure guests have all rental equipment necessary for their lesson/tour.
- Assisting guests make reservations for the right lesson/tour for their group while ensuring guests with reservations are handled smoothly
- Other duties and tasks as assigned
WORKING RELATIONSHIP
Supervision is received from the Mountain Activities Manager.
PHYSICAL REQUIREMENTS
- Ability to lead 5-10 mile technical & strenuous hiking tours
- Ability to teach adult/youth beginner-advanced mountain bike lessons and lead 8-12 mile guided mountain bike rides
- Exposure to inclement weather conditions.
- Bending, lifting, and squatting.
- Ability to lift at least 50 lbs.
QUALIFICATIONS
- Must own a mountain bike suitable for lessons given.
- Positive and enthusiastic attitude.
- Ability to converse clearly and comfortably with a variety of guests.
- Strong organizational and communication skills.
- Ensure a safe and progressive learning environment for guests at all times.
- Provide superior customer service to our guests at all times.
- High School diploma or equivalent, 2 years relevant customer service.
- Experience teaching action sports preferred
- First Aid & CPR knowledge/certification preferred but not necessary
