The Bellman/Valet is responsible for creating a welcoming first and last impression. Provides prompt and courteous service, familiarizes the guest with essential resort services and activities. This position will escort guests to their room and show them the closest safety exit, explain the heating/cooling unit and thermostat, point out other amenities in the room such as the kitchen appliances, coffee service, and phones. Be responsible for attending to immediate guest needs and follow through according to the resort standards. The coordination of timely delivery and retrieval of luggage, amongst other various items, will be of the utmost importance.
- Leads guests to the first available Guest Service Assistant and or to other requested destination in the resort.
- Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms according to individual needs
- Timely delivery and retrieval of luggage, amenities, faxes, letters, newspapers, flowers, boxes and various items to the guest rooms.
- Utilizes all guest profiles and names, and provide preferences accordingly.
- Performing the daily tasks according to resort standards, and those set forth by the management team.
- Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
- Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
- Handles confidential information, including guest records, with a high degree of integrity.
- Ensuring good safety practices of guests throughout the hotel, and proper emergency and safety procedures are followed.
- Must follow division grooming standards
- Complies with all resort policies, procedure and standards of operation.
- Ensures the Bell desk and adjacent public area’s are kept in pristine condition
Requirements:
- High school diploma or equivalent
- At least 2 years previous customer service preferred, hotel experience preferred
- CO Drivers License preferred, satisfactory driving record required
- At least 21 years old required
- Microsoft office, Hotel System preferred
- Able to communicate verbally and written in English - required
- Willing to work overnight shift, holidays and weekends – required
