PURPOSE/OBJECTIVE
Provide our guests with the best service possible while attending to guests’ requests from Room Service.
DUTIES/RESPONSIBILITIES
· Provide superior service to our customers (internal and external) at all times. Follow The Resort’s etiquette guidelines.
· Set Carts.
· Stock service stations with supplies, beverages, condiments, etc.
· Ability to take orders using proper phone etiquette and knowledge of menus.
· Knowledge of fine food and beverage, to include preparation, presentation and service.
· Clean and maintain service stations as well as other work areas.
· Perform routine food preparation tasks as assigned.
· Basic wine, spirit and beer knowledge and understanding of UDABC laws.
· Provide in-room dining tableside service as requested.
· Ensure that alcoholic beverages are not sold or served to underage customers/guests.
· Maintain log and frequent pickups to ensure dirty dishes are not in rooms or hallways.
· Perform other duties as assigned.
REQUIREMENTS
· Ability to stand for extended periods of time.
· Ability to bend, lift and carry heavy objects.
· Must be 21 years of Age or older to serve alcohol.
· High School education desirable, plus one year of relevant experience or a combination of education and experience from which comparable knowledge and skills are acquired.
QUALIFICATIONS
· Previous food service experience desirable.
· Good personal hygiene and neat appearance.
· Ability to deal with customers courteously and efficiently, including ability to be polite but authoritative with disorderly or intoxicated patrons.
· Basic reading, writing and math skills.
