Spa Concierge - On Call - Year Round - Vail Marriott Mountain Resort

Spa Concierge - On Call - Year Round - Vail Marriott - Vail, CO

A Spa Concierge at the Vail Marriott greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.

• Book appointments by phone, walk in, email or fax. Schedule appointments and cancellations accurately.
• Have knowledge and provide details of services offered. Have knowledge of current spa specials and group discounts / specials.

• Check in / out spa guests. Deal with guest issues.

• Have knowledge of all retail products and assist guests with sales.
• Meet monthy retail goals for spa concierge.
• Complete daily therapist appointment schedule. Update schedules as needed, coordiate with therapists.
• Maintain cleanliness of reception and guest relaxation area / general housekeeping duties.
• Follow all spa opening/closing procedures.
• Follow all accounting procedures. Handle and balance all payment transactions.
• Other duties as assigned.

Qualifications:

• One year work experience in a related field (spa, hospitality, medical, salon). -required
• Must be proficient in Microsoft word, excel, email, internet. -required
• Must be able to communicate effectively in English. -required 
• Bilingual in Spanish. -preferred
• Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization. -required
• Must possess excellent communication skills. -required 
• Basic conflict resolution skills. -preferred
• Must be able to lift up to 25lbs. -required
• Must be able to stand for up to 8 hours. -required
• Must be able to crouch, stoop, kneel and crawl. -required
• Must be able to communicate by phone. -required

Learn more about:

The Vail Marriott:  http://www.marriott.com/hotels/travel/whrco-vail-marriott-mountain-resort/

Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.