Responsibilities include, (but are not limited to):
- Oversee daily operation of Ticket Scanning, responsible for scanning all media verifying that each guest and employee has a valid product to access the mountain.
- Required ability to troubleshoot and solve problems arising from pass issues and guest dissatisfaction.
- Revenue control for all ticket/pass products, verifying on-mountain access.
- Oversee activity of Ticket Scanning staff, manage schedules based upon business volume and guest service levels, and ensure employees adhere to company guidelines.
- Interact with guests in a friendly manner, including offering general resort information and providing excellent guest service.
- Expand understanding of product offerings and scope of services, throughout the resort, in order to efficiently answer questions and resolve issues.
- Troubleshoot any issues with handheld scanning devices.
- Monitor and maintain facilities, equipment and accompanying signage.
- Create a positive and professional work environment and assist with other duties as assigned.
Qualifications:
- High School graduate or equivalent - required.
- Fluent in all aspects of English - required.
- Two years guest service experience - required.
- Willing to work in all winter alpine weather conditions - required.
- Able to commit to entire season - required.
- Strong and professional communication and organization skills - required.
- At least one year Product Sales and Services Department and Resort Point-of-Sale experience - preferred.
- Previous supervisory experience - preferred.
- Spanish speaking ability - preferred.
- Resume required with application - required.
- Two professional references - required.
- In-person interview - preferred.
