Vale is redefining how people experience matcha through our fleet of premium Mobile Matcha Bars. We believe exceptional hospitality, operational excellence, and great people are the foundation of our success. As we continue to expand, we are looking for a hands-on leader who can take ownership of daily field execution, develop our Matcha Ambassadors, and ensure every Vale Matcha Bar (VMB) consistently operates at a high standard.
The Matcha Bar Shift Lead is responsible for leading daily operations across Vale’s Matcha Bars during peak operating hours. This role serves as the primary field leader and first point of escalation during active shifts. You will own hospitality, team development, operational execution, and culture across multiple locations. Working closely with the Field Operations Lead, you will resolve day-to-day issues, coach employees, coordinate staffing, maintain standards, and help ensure operations run smoothly without requiring constant senior leadership involvement.
This position is designed to support Vale during our busiest operating periods which requires flexibility, as scheduled hours will vary based on weekly bar activations and business needs. A typical week will require 35-40 hours.
You will own the guest experience across Vale’s Mobile Matcha Bars through conducting regular hospitality and operational spot checks; coaching Matcha Ambassadors on guest engagement, professionalism, drink quality, speed of service, and cleanliness.
You will own the day-to-day coaching, development, and support of our Matcha Ambassadors.
You will own smooth and consistent operations during active shifts.
You will own the tone, accountability, and energy of the team during the shifts you support.
We are looking for someone who takes ownership, develops people, and remains calm in a fast-moving environment.
Strong candidates will have:
This is an opportunity to take meaningful ownership in a growing company and directly influence the guest experience, team culture, and operational success of our Mobile Matcha Bars. You will work closely with the Field Operations Lead and help build the standards, systems, and future leaders that support Vale’s continued expansion.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Vale Concepts is a company that appears to be in the logistics and operations management sector, as indicated by a job posting for a Director of Logistics Operations Manager.