Patient Access Services Representative
Valley Presbyterian Hospital
Deliver a Seamless Patient Access Experience
At Valley Presbyterian Hospital, our Patient Access team is essential to creating a smooth and welcoming experience for every patient. We’re seeking a detail-oriented Patient Access Services Representative to support registration, insurance verification, and financial processes while ensuring accuracy and compliance.
What You’ll Do
- Register patients accurately and professionally while ensuring a positive experience
- Conduct patient/guarantor interviews and explain hospital policies and financial responsibilities
- Enter and validate demographic and financial data with a high level of accuracy
- Verify insurance coverage, identify payor sources, and obtain required authorizations
- Collect copays, deductibles, deposits, and payments for services
- Ensure compliance with EMTALA and patient rights requirements
- Complete financial packets and assist with payment arrangements
- Maintain documentation and account notes for follow-up
- Coordinate patient placement and communicate with clinical teams
- Handle patient inquiries and provide excellent customer service
What You Bring
- 2+ years of experience in healthcare, insurance, or related field
- Knowledge of patient registration, insurance verification, and medical terminology
- Strong communication and customer service skills
- Ability to work independently and in a fast-paced environment
- Strong attention to detail and data accuracy
- Computer proficiency
Requirements
- High school diploma or equivalent
- Ability to obtain LA City Fire Card and CPI/MOAB certification within 30 days
Preferred
- Experience in hospital admissions or physician office setting
- Coursework in medical terminology or patient accounting
Why VPH
- Mission-driven healthcare organization
- Frontline role impacting patient experience and revenue cycle
- Collaborative and team-oriented environment
- Opportunity for growth within patient access services
Apply today to support patient access and create a positive experience at VPH.
