Join the Spine Center as a Patient Service Specialist and become an important part of a team helping patients navigate their spine care. This position is ideal for someone who enjoys working with people, staying organized, and coordinating care in a busy specialty clinic.
Our Spine Clinic cares for patients with a variety of spinal conditions, including back and neck pain, disc disorders, nerve-related conditions, and patients who may require surgical evaluation or ongoing treatment.
***$1,000 sign on bonus for a six-month, full-time commitment! ***
This is a full-time, day shift position!
What You’ll Do
As a Patient Service Specialist, you will help create a positive experience from the patient’s first phone call through their clinic visit.
- Welcome, check in, and assist patients with professional and compassionate service.
- Schedule new and established patient appointments with the appropriate provider.
- Process incoming referrals and ensure required records, imaging, and documentation are available.
- Coordinate with providers, clinical staff, referring offices, imaging departments, and other healthcare teams.
- Answer incoming calls and help patients navigate appointments, referrals, and general clinic questions.
- Maintain accurate patient demographics, insurance information, consents, and medical records.
- Collect patient payments and assist with basic billing and insurance questions.
- Manage appointment requests, work queues, patient messages, and other administrative tasks within the electronic health record.
- Help keep patient flow organized and providers’ schedules running efficiently.
QUALIFICATIONS
- High school diploma or equivalent
- Clerical: typing, filing, scheduling, computer, phone
- Exceptional customer service skills required
- Ability to multi-task in a fast-paced environment
- Bilingual (English/Spanish) preferred
- Receptionist/clerical experience required
- Patient care background preferred
- Experience in a clinical setting highly preferred.
SALARY RANGE
- $19.00- $27.75/hour
- Entry salary dependent upon education, skill set, and experience.
BENEFITS
- Medical, Dental and Vision coverage including coverage for eligible dependents
- Employer paid basic life coverage with buy-up coverage options
- Flexible Spending Account (FSA) for health care and dependent care.
- Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
- Tuition Assistance Available
- Retirement Plan 401(a)
- Retirement Plan 403(b) plans with employer matching contributions.
- Employee Assistance Program
- Employee discount on Valley View Medical Services
- Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
- Free Use of Sunlight and Aspen SkiCo day passes, based on availability.
APPLICATION SUBMISSION END DATE
This position will be open for a minimum of three days and until a top applicant is identified.
