Service Sales Coordinator
As part of our local Automation Solutions Service Team, we are looking for a motivated, proactive, and customer-oriented Service Sales Coordinator to support our growing organization.
The ideal candidate is a true team player who takes ownership, works independently, and has a strong administrative background. In this role, you will provide timely and effective support to both the local office and service organization, ensuring smooth daily operations and contributing to the overall success of the team.
Key Responsibilities
- Coordinate and plan service activities in close cooperation with customers, service engineers, sales, and operations.
- Perform a wide variety of administrative, clerical, and support activities in accordance with established procedures, ensuring accuracy and timely completion.
- Support local service sales activities, including preparing quotations and managing sales opportunities in Salesforce.
- Support quotations preparation and follow-up for DS and Service agreement.
- Efficient and active collaboration with Global SOMI team for order management.
- Customer profil management in CRM (Compass/Beacon)
- Support money collection for unreceivable when needed
- Prepare, maintain, and distribute business documents and reports, including correspondence, KPI reports, invoices, contracts, meeting minutes, presentations, and other documentation.
- Support the local Service Project Manager with project planning, meeting coordination, and financial administration.
- Coordinate the ordering and logistics of spare parts and other materials in cooperation with the area team and suppliers.
- Organize meetings, workshops, customer events, exhibitions, and travel arrangements.
- Participate in global marketing initiatives and coordinate local marketing activities, exhibitions, and promotional materials.
- Act as a key administrative contact within the local service organization and contribute to continuous improvement initiatives.
- Serve as a primary point of contact for local customers and suppliers.
What We Are Looking For
- 2 to 3 years of experience in an administrative, service support, or coordination role.
- Strong organizational, planning, and multitasking skills.
- Fluent in Dutch and English language (mandatory)
- Ability to work independently while maintaining effective collaboration within a team.
- Affinity with technology and a technical mindset.
- Proactive attitude with a strong sense of ownership and accountability.
- Excellent communication skills and attention to detail.
- Proficiency in Microsoft Office applications, particularly Outlook, Excel, PowerPoint, and Word.
- Experience with Salesforce and Power BI is preferred.
- Experience with financial administration and project support is considered an advantage.
- Availability to work primarily from the office (preferably 4 to 5 days per week).
- Full-time availability is preferred (37 hours per week).
Work Complexity & Business Impact
In this role, you will act as the central liaison between customers, service engineers, sales, and operations. Your ability to coordinate activities, maintain accurate administration, and ensure effective communication will directly contribute to customer satisfaction and operational success.
Geographic Scope
The role is primarily focused on national activities, with (occasional) interaction and collaboration with global teams and stakeholders.
Why Join Us?
This is an excellent opportunity to become part of a growing service organization where you will play a key role in supporting operations, customer satisfaction, and business growth while working closely with both local and international colleagues.
