Senior Field Quality Assurance Representative

Brief Summary of This Position

• This Individual Contributor role is primarily responsible for leading identification and resolution efforts as they pertain to Utility product field issues. It requires a broad understanding of the Utility product, manufacturing processes, inspection requirements, installation, and function. Additionally, this position requires proficiency in Visual (VT), Magnetic Particle (MT), and Ultrasonic (UT) NDT methods.

• This position routinely interacts with customers and third-party representatives and must demonstrate professionalism and the ability to work in potentially adversarial environments.

• The role also supports audits, customer evaluations, and technical sales assistance as needed.

Essential Functions

• Reports to the Manager of Field Quality Assurance; no direct reports.

• Up to 80% domestic/international travel with overnight stays.

• Field problem identification and resolution.

• Manage third-party contractors and technical support.

• Perform VT, MT, and UT inspections.

• Audit products and processes.

• Monitor compliance with specifications and work instructions.

• Maintain workplace safety and compliance.

• Lift up to 50 pounds.

Other Important Details about the Role

• Determine source of quality issues and recommend remedies.

• Oversee remedies and final inspections.

• Support customer pre-production visits.

• Provide on-site support for field projects.

• Write field reports and document findings.

• Perform simple repairs independently.

Required Qualifications

• Bachelor degree + 5 years experience, Associate degree + 7 years, or 9+ years relevant quality experience.

• 5 years metals fabrication experience including welding plus 2 years QA/QC experience.

• SNT-TC-1A VT Level II, MT Level II, UT Level II.

• AWS-CWI certification.

• NACE CIP Level 1.

• Blueprint reading, technical data interpretation, report writing, problem-solving, and MS Office proficiency.

• Ability to travel up to 80%. 

Highly Qualified Candidates

• 5 years QA/QC inspector experience.

• 5 years inspection training.

• 5 years NDT experience.

• NACE CIP Level 2.

Working Environment and Physical Efforts

• Work performed at field sites, manufacturing plants, and customer/vendor locations. Exposure to weather conditions and required PPE use. Physical activities include climbing, lifting, bending, kneeling, and travel up to 80% of schedule.