Process Trainer-BPO

Dear Candidates,

We have an Openings for /Process Trainer/ BPO Trainer, interested candidates can walk-down to our office

INTERVIEW DATE: - 15 Jan 2025 TO 16 Jan 2025

INTERVIEW TIME: - 10am to 1pm

Contact Person: - Sridevi (9945764799)

Role & Responsibilities: -

• Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
• Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT
• Ensure successful execution of training needs.
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Should send reports/MIS to the Operations team on the progress/pending status of activities.
• Should participate in Internal & External Calibrations
• Should conduct refresher trainings based on TNI

Eligibility Criteria: -

• Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
• Qualification: - Graduation/ Post Graduation
• Language:- English+ Hindi
• Work location: - Marathahalli
• Age limit: - Below 33yrs
• Salary:- Upto 40K

Interview Venue:-

Valuestream Business Solutions Pvt ltd 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru -560037

Landmark:- Near Sidewalk Club near bata showroom (Marathahalli Multiplex)

https://maps.app.goo.gl/Fkjd7c4G5QppZPVTA

Any Graduation/ Any Post graduation