We are currently looking Salesforce Business Analyst our Qatar operations.
Required Qualifications
- 4 - 6+ years’ experience as Salesforce Business Analyst
- Strong understanding of CRM-driven business processes
- Experience in regulated or enterprise environments
- Hands-on familiarity with Salesforce capabilities
- Strong documentation discipline
Preferred
• Salesforce Business Analyst Certification
• Agile / Scrum certification
• Experience with large user base (300+ users)
• Experience working with multiple system integrations
Key Competencies
- Structured thinking
- Process redesign capability
- Stakeholder management
- Strong written documentation
- Business-value orientation
Key Responsibilities
Conduct workshops with stakeholders across departments
- Document current and future state processes
- Identify inefficiencies and automation opportunities
- Map regulatory and compliance requirements into system workflows
Requirements & Solution Design
- Translate business needs into detailed functional requirements
- Create user stories and acceptance criteria
- Collaborate with Admin and Developer on solution feasibility
- Ensure alignment with enterprise architectural standards
Backlog & Governance Management
- Manage Salesforce enhancement backlog
- Prioritize initiatives based on impact and ROI
- Facilitate change control discussions
- Prevent direct business-to-developer bypass
Testing & Adoption
- Coordinate UAT cycles
- Define test cases
- Support training materials and user enablement
- Drive adoption metrics and feedback loops
Joining time frame: 2 weeks (maximum 1 month)
