Welcome Coordinator (Bilingual) - Part Time

About: ¡Vamos! Health

¡Vamos! Health was founded on the belief that everyone deserves a healthy and fulfilling life. We provide primary care and navigational services in Spanish and English.

¡Vamos! Health is bringing forward-thinking teammates along on a novel healthcare journey: a membership model where our patients receive a level of attention they won’t find anywhere else. No insurance is required to be a member; patients pay a predictable monthly fee. Our team members who interact with patients are fully bilingual in Spanish and English. We offer primary care for all ages in-person, over the phone, and by text message. Community Health Navigators support our members with services beyond just clinical care. At some locations, we also take Medicaid! Healthcare is a family affair. Our goal is to keep mixed-Medicaid eligible families visiting the doctor together and to provide continuity of care as individuals fall in and out of eligibility.

The bilingual Welcome Coordinator will be responsible for managing front desk operations, including greeting patients, scheduling appointments, and handling inquiries in both English and Spanish. This role is crucial in ensuring effective communication and a positive experience for all patients.

SCHEDULE: Part-time 9am-6pm

Key Responsibilities:

• Greet Patients: Welcome patients and visitors in a warm and professional manner, both in person and over the phone, in English and Spanish.

• Schedule Appointments: Coordinate and schedule patient appointments, ensuring clear communication in both languages.

• Manage Patient Records: Retrieve, update, and maintain patient information with accuracy and confidentiality.

• Answer Inquiries: Address patient questions and concerns, providing information and assistance in both languages.

• Process Payments: Handle patient charges, process payments, and file third-party claims.
• Educate and enroll potential patients in Vamos memberships: Help potential patients see the value of a Vamos membership and enroll them into plans that best fit their needs.

• Maintain Office Inventory: Ensure the office is stocked with necessary supplies and equipment.

• Support Patient Comfort: Anticipate patient anxieties and provide reassurance in both languages.

Qualifications:

• High school diploma or equivalent.

• Fluency in both English and Spanish (written and spoken).

• Previous experience in a medical office or similar setting preferred.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to handle sensitive information with confidentiality.

• Proficiency in using office software and medical record systems.

• Certification in medical office administration or a related field.

• Experience with electronic health records (EHR) systems.

• Knowledge of medical terminology.

• CPR certification.

• Previous experience in a bilingual customer service role.

• Familiarity with insurance billing and coding

Work Environment:

• Generally, in an indoor setting

• Frequent use of a computer

• Varying schedule to include evenings, holidays, and extended hours as business dictates

• While performing the duties of this job, the employee is occasionally exposed to heat or cold temperatures.

¡Vamos! Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

• Ability to lift 20 pounds

• Frequently required to sit or stand for periods of time or bend, stretch or stoop

• Frequently able to use all types of vision, such as close vision or computer vision