Medical Field Service Engineer

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

We are currently seeking an experienced Medical Field Service Engineer to join the team in Oslo on a fixed term contract until December 2027.

Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up.

Essential Duties and Responsibilities:

• Perform preventive maintenance of critical medical devices on a regular basis.
• Responsible for repair, install, upgrade, maintain and decontaminate medical devices distributed by Vantive.
• Ensure all activities are performed following the available instructions and information, within the quality system framework. (SOPs)
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Report all relevant service activity, to ensure updated and accurate service data in the service system.
• Plan and organize day-to-day activities on the field.
• Responsible for controlling own car stock.
• Responsible to control own ESD.
• Attending required training and meetings.
• Provide customer telephone support.

Qualifications:

• Proven experience gained as a field service engineer in a medical environment is essential.
• Ability to use a wide variety of tools and test instruments
• Good written and verbal communication skills, both Norwegian and English
• Basic computer skills in Word, Outlook, Excel
• Proven troubleshooting skills

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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