Processing Associate
Reports To: Assistant Store Manager
Position Summary
The Processing Associate will efficiently process donated goods into priced, sellable merchandise.
Capability Requirements
The individual must:
- Love our Lord and commit to our mission — We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.
- Embody and embrace our values — Urgent Pursuit, Sacrificial Service, Intentional Development, Clear Communication, Complete Alignment, Excellent Execution
- Be highly organized and able to work at an efficient, high-output pace
- Have knowledge of — or a growing knowledge of — the items in their department(s)
- Be decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
- Be able to stand for up to 4 hours at a time and lift up to 50 pounds (depending on department)
Time Requirements
40 hours per week.
Travel Requirements
Zero to minimal local travel, except for once-monthly staff meetings (within 20 minutes of the store).
Position Duties
1. Excellent Customer Service
- Greet every customer and treat them with respect, optimism, and joy at all times
- Answer any and all customer questions
- Assist with any customer needs
- Escalate customer service needs to Assistant Store Managers or the Store Manager as needed
- Share the vision and mission of Vapor Ministries with customers
2. Processing
- Quickly and efficiently sort, price, and stock items in your department(s)
- Meet daily, weekly, and monthly processing goals to drive revenue generation
- Maintain a working knowledge of pricing, sales, and goals for your department(s), and work with managers to adjust as needed based on revenue trends
3. Opening/Closing
- If scheduled to open or close, perform and complete the opening/closing checklist procedures
4. Housekeeping
- Ensure a properly organized workspace during operating hours
- Close the department processing station and leave it organized, stocked, and ready for the next work day
5. Receiving
- If needed, provide backup for receiving during high-traffic/high-donation times, or assist in closing receiving during closing shifts
Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.
