Candidates must have active licensure, PTCB and Immunization credentials to be considered.
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
The Retail Pharmacy Technician II in the retail pharmacy setting will assist the
pharmacists in the preparation, filling, insurance processing, and delivery of prescriptions under the direct supervision of a pharmacist. The role also includes supporting the pharmacist with inventory management, ensuring proper medication storage, and adherence to safety and compliance standards.
A key focus of this position is direct patient interaction, requiring strong customer service skills when assisting patients in person, over the phone, at the point of sale, and through the Meds-to-Beds program. The technician ensures that products and services are delivered in a timely, safe, and cost-effective manner in accordance with department policies, procedures, and industry standards.
Responsibilities
Assisting the Pharmacist with Medication Processing and Dispensing following the retail
pharmacy workflow. Assisting with Inventory Management as instructed by the pharmacist.
Aiding with Insurance Billing & Financial Assistance. Supporting the Pharmacist with Meds-to-Beds
Program.
Demonstrate strong problem-solving skills and offer reasonable solutions/options
to workflow or patient care challenges. Participate in educational, training, and competency programs for self and other
pharmacy team members.
Answer phone calls, triage inquiries, and direct issues to the appropriate personnel
in a professional manner. Communicate patient needs or concerns with the pharmacist, the medical team or the appropriate person. Provide direct customer service to patients and families to promote timely access to
medications.
Aide Pharmacist with Community Pharmacy Workflow Management. Prioritize daily activities while maintaining a positive, professional, and team-oriented work environment.
Execute point-of-sale transactions and reconcile opening/closing processes to
maintain operational integrity. Under the Direct Supervision of the pharmacist, assist with the vaccine administration per NYS regulations. Support the Pharmacist with Record Keeping & Compliance.
Comply with all pharmacy regulations and policies, including:
URAC accreditation, FDA mandates, and manufacturer restrictions (e.g., REMS,
LDD). Risk Evaluation and Mitigation Strategy (REMS) program and federal/state drug
laws. Handle hazardous medications in compliance with safety protocols to mitigate risk.
Education and Experience Requirements:
- Must be a minimum of 18 years of age
- H/S Graduate or Equivalent
- Minimum of 1+ year’s pharmacy related experience, in the retail environment and
maintain registration annually in conjunction with NY state law. - Ability to perform basic mathematical functions.
- Communicate effectively.
- Computer Skills Required: Basic familiarity with PCs and Windows-based programs and the ability to learn hospital programs, pharmacy software systems and pharmacy POS systems.
- Pharmacy Technical Certification Board (PTCB)
- License: Registered Pharmacy Technician (active & in good standing)
- NY Board of Pharmacy for those working in NY
- Immunization Certification
- CPR/BLS Certification within 6 months of hire
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Credentials:PTCB, NY state registered
Company: Vassar Brothers Medical Center
Org Unit: 1995
Department: Retail Pharmacy
Exempt: No
Rate range: $26.00-$35.49
