IT Service Management (ITSM)

ITSM Manager

• Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy Versions(9.1)

• Using BMC Remedy Developer Studio to customize forms, fields, overlay, workflows and related system components

• Administering BMC Remedy Action Request (AR) platform and Mid-Tier Web Servers versions 8.1 or 9.1.

• Experience with LDAP, Active Directory structure and third party software integrations

• Experienced in designing, developing, testing and deploying custom Remedy application and workflow enhancements per business

requirements

• Hands on Implementation/Development on BMC Virtual Agent and BMC MyIT

All your information will be kept confidential according to EEO guidelines.