We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.
But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.
Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
Job Purpose
The Retail Excellence Manager is accountable for the strategic management and operational performance of Vector's retailer relationships across key customers including Pick n Pay, Shoprite Checkers, SPAR, Boxer, Woolworths and Massmart.
The role provides leadership to Retail Specialists, Retail Key Account Managers and broader retailer-facing teams, ensuring the successful execution of retailer service strategies, achievement of service level commitments and continuous improvement in operational performance.
The incumbent serves as the senior operational interface between Vector and its strategic retail partners, building executive-level relationships within retailer supply chain, logistics, replenishment and distribution functions.
Through the effective integration of retailer insight, supply chain expertise, customer collaboration and operational governance, the Retail Excellence Manager drives service excellence, improves retailer satisfaction, strengthens strategic partnerships and enables the delivery of industry-leading cold chain solutions.
Key Responsibilities
Retail Relationship Leadership
Provide strategic leadership across Vector's retailer portfolio to ensure strong collaboration and industry-leading service delivery.
Responsible for:
Retailer relationship strategy.
Retail governance forums.
Retail customer satisfaction.
Executive retailer engagement.
Strategic retailer planning.
Retail partnership development.
Escalation management.
Service improvement programmes.
Retail Operations Excellence
Own retailer-facing operational performance across the distribution network.
Responsible for:
OTIF delivery performance.
DIFOT management.
Retail service levels.
Inventory availability.
Order fulfilment performance.
Claims and deductions management.
On-shelf availability support.
Root cause analysis and corrective actions.
Supply Chain Collaboration
Lead collaborative planning initiatives between retailers and Vector.
Responsible for:
CPFR programmes.
Forecast collaboration.
Demand planning alignment.
Promotional readiness planning.
Seasonal planning.
Retail replenishment optimisation.
Distribution network collaboration. Capacity planning alignment.
Retail Analytics & Performance Management
Leverage retailer, operational and supply chain data to improve performance.
Responsible for:
Retailer scorecard management.
OTIF analytics.
Forecast accuracy reporting.
Service level reporting.
Retail compliance reporting.
Root cause trend analysis.
Retail performance reviews.
Continuous improvement identification.
Operational Governance
Ensure retailer commitments are consistently achieved through strong operational governance.
Responsible for:
Retail performance reviews.
Cross-functional governance.
Risk management.
Retail issue resolution.
Escalation management.
Service recovery plans.
Operational SLA compliance.
Governance reporting.
Continuous Improvement & Innovation
Champion initiatives that improve retailer experience and operational efficiency.
Responsible for:
Process optimisation.
Retail service innovation.
Digital retailer integration.
Automation opportunities.
Supply chain redesign initiatives.
Retail collaboration tools.
Best practice implementation.
Continuous improvement projects.
Leadership & Capability Development
Provide leadership, coaching and capability development across the retailer organisation.
Responsible for:
Leadership of Retail Specialists and Retail KAMs.
Team performance management.
Capability development.
Succession planning.
Coaching and mentoring.
Retail excellence standards.
Operational capability building.
High-performance culture.
Key Relationships
Internal
External
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
Skills and Competencies
Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan.
If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.
We look forward to hearing from you!
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Vectorlog is a company that provides services related to vector logging.