ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle. We are looking for a customer-focused Account Manager to strengthen and grow long-term relationships with our existing customers and/or future customers in public sector. You will be responsible for ensuring high customer satisfaction and growing revenue across both strategic and mid-sized accounts. Leveraging your relationship management skills, commercial acumen, and industry knowledge, you will act as a trusted advisor to help clients maximize the value of ALLPLAN’s BIM solutions.
Key Responsibilities:
- Serve as the primary technical resource throughout the sales cycle, conducting detailed discovery sessions to understand prospective clients' structural engineering workflows and business requirements.
- Deliver high-impact technical demonstrations and presentations of Nemetschek Engineering software to end users and decision-makers with a focus on business value and return on investment.
- Contribute to a library of product demonstration content accessible to prospects via an on-demand platform.
- Deliver post-sales professional services, including contributing to learning content published to Allplan's Learning Management System.
- Partner with the Product Management, Development, and Marketing teams to communicate market feedback, user requirements, and localized industry trends to influence the future product roadmap.
- Represent the company at industry conferences, trade shows, and regional user groups to provide expert-level technical insights and strengthen brand authority within the AEC sector.
AI Capabilities / Skills Needed:
- Generative AI (ChatGPT, Claude, etc.) for translating complex technical specifications into clear value propositions, drafting detailed RFP responses, and creating custom scripts for product demonstrations.
- AI-driven demo platforms for building interactive, persona-based product simulations and automating the deployment of tailored proof-of-concept (POC) environments.
- AI-enhanced CRM and PLM tools for tracking technical win-loss data, managing trial success metrics, and identifying patterns in feature requests to inform product development.
- AI productivity assistants for synthesizing discovery notes into technical requirement documents (TRDs), automating follow-up documentation, and tracking action items from technical audits.
Requirements:
- Bachelor's degree in Civil Engineering, Structural Engineering, Architecture, or similar Associate's degree in Architectural Drafting, Computer-Aid Drafting, or similar. Comparable professional certification may be accepted in lieu of higher education degree.
- Minimum 5 years of professional experience in the Architectural, Engineering, Construction (AEC) industry.
- Minimum 5 years of experience in Building Information Modeling (BIM) project delivery.
- Preferred: Minimum 5 years of processional experience in steel detailing and fabrication.
- Minimum 2 years of experience in sales engineering or similar roles.
- Minimum 2 years of teaching or implementing new software.
- Customer-centric mindset with a strong ability to bridge the gap between complex engineering requirements and practical business applications.
- Advanced technical aptitude with the ability to conduct deep-dive product demonstrations and lead technical discovery sessions that address specific client pain points.
- Solution-oriented approach focused on building credibility with technical evaluators while supporting the broader sales cycle to achieve regional revenue targets.
- Excellent communication and presentation skills, capable of delivering persuasive technical content to both engineering teams and non-technical decision-makers.
- Collaborative attitude with a commitment to partnering closely with Account Executives and Product Development teams to ensure seamless solution delivery.
- Analytical problem-solving skills with a proactive approach to troubleshooting technical barriers and customizing workflows to meet diverse project needs.
- High degree of self-motivation and organizational skills, with the ability to manage multiple concurrent evaluations in a fast-paced environment.
- Full professional fluency in English.
WHAT WE OFFER:
- Comprehensive onboarding and ongoing professional development to support your success and growth at ALLPLAN.
- Flexible work arrangements, including options for remote work
- The opportunity to play a key role in the growth journey of a global software company leading innovation in the AEC industry.
- Collaboration with high-performing colleagues across Customer Success, Professional Services, and Sales teams worldwide.
- Autonomy to manage your account portfolio and execute strategic account plans with strong support from leadership.
- A collaborative, fast-paced environment that values customer success, innovation, and continuous learning.
- Competitive compensation with performance-based incentives and a comprehensive benefits package.
- Excellent opportunities for professional development and career growth within a global organization
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Compensation
The base pay range for this role is $85,000 – $85,000 per year.
