Claims Adjuster - Physical Damage

Who we are:

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to replace that entire stack. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping products that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role:

Vega Claims is growing at light speed and we are officially opening our Active Talent Pipeline for Claims Adjusters. We believe the best hires happen through relationships.
We’re building a roster of top-tier talent so that when our next expansion phase hits, we’re ready to move instantly. If you have a passion for technical excellence and want to be part of an AI-native future, let’s start the conversation. In this role, you'll play a critical part in creating a world-class claims experience by handling first and third party claims, including cargo, auditing and driving claim success through a third party claims administrator.

We’re a distributed team across Columbus, OH, New York, Atlanta, GA, and Chile. This role is a hybrid position going into the Atlanta office.

What you’ll do:

• Analyze coverage based on the facts of the loss

• Make informed liability decisions, including the consideration of comparative negligence

• Collaborate with claims leadership on severity losses, reserve adjustments and claim evaluations

• Negotiate settlements with first and third party claimants

• Utilize data available to drive focus on claim trends

• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization

• Work across departments to pilot and test new innovations

About you:

• 5+ years of auto claims handling experience

• Active adjusters license in home or designated home state

• New York licensing may be required within first 3 months of employment

• Consistently exceeds targets including, but not limited to, cycle time and recovery rates

• Strong written and oral communication skills

• Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself

• Owner mentality - take accountability for your actions and results

• Must have experience with claims file stewardship

• Strong collaborator with team members based across the country and the world

• Successfully able to work in high-growth & ambiguous start-up environments

• 4-year degree or equivalent experience in addition to the experience noted above

Nice to Haves:

• 3+ years of commercial auto and/or transportation claim handling experience.

• TPA management or auditing experience.

• Litigation management experience.

• Independent adjuster licenses in New York.

• Prior Insurtech or early-stage startup experience.

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Coffee bar and snacks

• Onsite parking

• Monthly lunches

Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.