Field Technician

Description

The Company

Velocity Maintenance Services is a rapidly growing provider of resident technicians for lift trucks and other mobile material handling assets. Velocity has a strategic relationship with the nation’s largest provider of brand-independent material handling equipment and fleet management services. This collaboration creates a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers.

At Velocity, we believe that Our People are what make us great and help us deliver safe and exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with Velocity.
• Training and mentoring: Learn from our experts in the industry.

*The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Field Technician must be able to perform mechanical, electrical, and hydraulic repairs, as well as planned maintenance on lift trucks. This role involves managing the maintenance shop, ensuring proper inventory levels, and maintaining a safe, organized environment in compliance with OSHA standards. The Field Technician must be detail-oriented, able to assess repair options, complete service records accurately, and handle various tasks as assigned.

The Field Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to electric forklifts, racking, dock & doors, scissor lifts, tuggers, floor scrubbers and golf carts.

Key Job Responsibilities

• Travel to various customer facilities to support time off, leaves of absence, training, and other business needs.
• Point of contact for customers.
• Facilitate PM schedules.
• Facilitate work/repair request.
• Provide shift coverage for PTO.
• Willing to be on call.
• Coordinate and drive warranty requests.
• Facilitate outside vendor work (PO process and billing).
• Facilitate outside of scope work.
• Parts ordering and inventory management (5S inventory skills).
• Troubleshoot equipment failures, including root cause analysis, warranty coverage research and rework.
• Analysis of repetitive repairs using historical equipment data available through CMMS platform.
• Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.
• Judgment and decision making - consider the relative costs and benefits of potential actions to choose the most appropriate course of action for the customer.
• Equipment inspection - Perform audits on equipment per the PM planning tools schedule within the CMMS platform.
• Communications - provide information to supervisors and co-workers by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records by the established standards.
• Maintain accurate and timely entry of work hours in time keeping platform.
• Safety is foundational at Velocity!
• Technicians must adhere to safety requirements by customer and Velocity.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely completion of safety training modules.

*This job description is subject to change at any time.